The misconception of communication has been a reason for corporate, political, social and economical stagnancy in most countries and organisations. Communication is the core of human existence; this is because of the role it plays in our everyday life. In fact, to be successful in today’s corporate world, one has to communicate with tact and finesse to make a difference. When communication goes without tact and finesses, one might succeed in passing the required information, but might not strike that mark which will leave that individual with an impression.
If you will agree with me, today’s workplace is very demanding and it requires a sound skill in communication to stand out as a professional in whatever field one finds his or herself. Lack of diplomacy and tact usually causes conflict and with conflict, there are often confrontations, misunderstandings, escalation of situations and finally lead to loss of clients. This is unsafe for any organisation and that can hinder its growth. To communicate with tact and finesse, you are expected to get your body language in sync with your message; this is because action speaks louder than voice.
The fact remains that seven percent of communication are being conveyed through words, thirty-eight percent of communication are being conveyed through voice tone while fifty five percent of our message are being conveyed through body language. When body language and word choice are not in sync, people most times rely on body language. Most people while trying to pass a positive message across to their audience use the wrong body language. Negative body language like: folding of arms, placing hands on lips, staring and lack of eye contact cannot portray passing across positive message. When passing a positive message, it has to be in sync with the right body language. Positive body languages like: eye contact, open body posture or positioning your hands at your sides and sitting upright. Also, while answering a telephone call, your body language not seen is heard loud and clear through your voice. You need to ask yourself questions like: do I sound warm, sincere, genuine and interested when I’m on the phone? Or do I sound bored, and disinterested? The truth is how you say it really matters.
Other ways to communicate with tact and finesse include:
• Communicate clearly to avoid misunderstandings and confusion. When you send e-mails make sure that you communicate meaning when sending your message, this can be done usually by our choice of words.
• Develop your listening skills. With special listening skills, you can be sure that when someone is passing information to you, you will fully grasp what they are saying.
• Portray emotions where necessary in the delivery of speech and presentations. What that simply means is that you should be connected to your message, what you say should be reflected in your emotions.
• Learn how to communicate with different personalities.
• Learn to always use the behaviour style that appeals to your audience when communicating.
• Learn special ways to communicate criticism and bad news to your audience without hurting their emotions.
The onus is on us to deliberately work out ways in which we can communicate with tact and finesse.
I remember Brian Tracy said “Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”
By Benneth NJOKU